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​Course Rep Guidance

All Course Reps will have different challenges and successes during your time in the role. We've put together some guidance for different Reps in different situations, so that you can find the advice that best helps you succeed. 

MySurrey Voice guidance

This year, a brand new feedback platform has been introduced to help you gather and escalate student feedback.  The platform is currently live for UG, PTY, and PGT students. MySurrey Voice is an online space on a platform powered by Unitu, and functions as an online tool where you can raise and discuss feedback about your course. Course Reps have the responsibility of escalating feedback to the attention of staff, and staff can resolve feedback. 

Each discussion board has a private area where you can ask questions, post ideas and raise issues. If a topic gains enough student agreement, it will be anonymised and moved by you as the Course Rep into the public area. The public area is where staff can interact with the discussion and work with you to resolve issues and develop ideas further. You'll be able to see what's in progress and what's completed. The kind of feedback you might want to share includes: 

  • Any issues you encounter whilst studying on your course 
  • New ideas or activities to benefit your academic experiences 
  • Changes to your course which could improve your satisfaction 
  • Positive feedback and praise about parts of your course that you enjoy 
  • Concerns about parts of your course you would like to improve 
  • Anything else you would like to feedback to the University! 

You must complete your Unitu training and account activation and get posting and moderating your private spaces! You can access lou can log into the platform itself via the MySurrey App and SurreyLearn, or by visiting a Rep, you are responsible for the following tasks: 

  • Encouraging students to post on MySurrey Voice 
  • Posting relevant feedback you have gathered elsewhere 
  • Removing any inappropriate, offensive, or abusive content 
  • Reviewing reports from other students on inappropriate content 
  • Responding to other students feedback posts  
  • Escalating suitable feedback to the public space to the attention of staff 

Effective Reps are active and attentive to student feedback being shared on MySurrey Voice. When you are representing students by escalating feedback on your MySurrey Voice board, you can keep in mind these top tips:  

  • Click the "post as update" button when you comment on a post 
    • You are expected to respond within a certain amount of time on the platform, so if you post a comment on the feedback and select "post as update", this will reset the clock and show students you have acknowledged their feedback on time 
  • Check the number of likes and comments a post has before you escalate it 
    • This will ensure you're checking that you're escalating feedback that will benefit multiple students. Do not just escalate feedback with 1 or 2 likes as this may not be a majority view. "Boost" feedback that you want to get more engagement on to see what a wider range of students think before you escalate it to staff 
  • Leave posts in the private space if you want to get more likes/comments to give the suggestion more weight 
    • Provided you post an update to explain to students this is what you're doing, it's absolutely fine to leave it a few days to get wider agreement before you move it to the attention of staff  
  • When you're ready to escalate feedback, write an update to let students know this is what you'll do 
    • This will show students who you are and what your role as a Course Rep is 
  • Signpost urgent or very personal issues to module leaders or the Hive 
    • Posting on MySurrey Voice may not get an instant response! Very urgent issues or sensitive, personal questions from students should be dealt with elsewhere and signposted accordingly 
  • Encourage your fellow students to engage with the board by posting and sharing their positive feedback and suggestions for improvements 
    • We want to see a broad range of feedback on MySurrey Voice, so be clear when you communicate to your fellow students about the board and its purpose that the tool is for all feedback, both positive and constructive 

Joint Honours Reps

A Joint Honours Rep is a Rep who represents a cohort of students studying two subjects, such as Politics and Economics. Studying a course like this can lead to some unique challenges and therefore, please see below for some FAQs to help you out! 

Joint Honours Course Rep FAQs

Why am I only invited to one department's meetings?

As your programme is primarily overseen by one of the two departments you take classes from (ie your ‘home’ department), you are only expected to attend your home department’s meetings and raise feedback regarding your second department (‘host department’) there. Your home department’s Director of Learning and Teaching (DLT) is expected to report your feedback to the host department and let you know what has happened with this. 

Some Joint Honours Reps in the past have found it useful to be present in both the home and host department’s meetings. If you believe it would be more appropriate to attend both meetings, you are able to do so. 

While you can request to be invited to the Host department’s meetings, they are not obligated to formally invite you. However, more often than not they are likely to be happy to have you in their meetings. 

Why do I only have the support module for the home department but not the host department? 

As aforementioned, your programme is primarily overseen by the home department and it is expected that the home department support module contains all of the essential information for all the students they are responsible for. If you feel like your support module does not cover all the materials you believe should be essential, either contact the relevant home department admin to either amend this or liaise with the host department to give you access to their support module. 

My cohort is not getting communications from the other department we take classes from. Why is that?

Due to GDPR reasons, your cohort’s emails are only held within your home department. However, you can be proactive and press on the host department for you to be included in their communications. 

How do I effectively manage representing a Joint Honours cohort?

There is no right or wrong answer to how you should manage this but being able to manage your time effectively to attend to your Rep responsibilities such as going to two sets of meetings and collecting feedback for a broader range of activities. 

You can and should work with Reps across both Departments as this can be helpful to both ends. Collaborating with one another means you have access to a wider range of opinions and ideas as to how you can support your cohorts. 

If you ever need support managing the workload, you are always welcome to message the Union for support. 

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