Welcome to the Support website

Get help and<br> representation

Welcom​e ​​to th​e Welfare page​


Please use the links below to find out more information and access any resources or useful contacts that may be relevent. If you cannot find what you are looking for then pleas​e email ussu.vpsupport@surrey.ac.uk

Need advice during the Christmas vacation?


The Students Union is closed on the same days as the University which means that we are closed from Thursday 24th December until Monday 4th January.


If you are considering an academic appeal then the University's closure days will not count towards your 10 working days deadline for submitting an appeal as they are not working days for the University so you will have longer to prepare the appeal. In the meantime you will find it useful to read the University's Regulations for Academic Appeals at https://www.surrey.ac.uk/currentstudents/study/complaints_appeals/index.htm


You can also find information about the appeals process on our Academic Support web-page at



If you email us over the Christmas break we will respond to you as soon as possible after we return.


In case of an emergency situation* on campus call 3333 to speak to security who can call an ambulance if needed, or 999 if off campus.

*This includes mental health emergencies, such as feeling strong suicidal urges or experiencing distressing hallucinations.


The Centre for Wellbeing's web-page also gives details of other organisations to contact if you are in urgent need at the link below http://www.surrey.ac.uk/currentstudents/health/emergency/index.htm


If you are off campus there are a number of organisations who can provide support and someone to talk to such as the Samaritans who provide a free and confidential listening service for anyone in distress needing to talk. Call them on 08457 90 90 90 or 01483 505555 (24 hours a day). They can also be contacted by email at jo@samaritans.org