Support Zone Updates

 

The Support Zone is here to support students and those who want to help others! Here's a selection of what your elected Support Zone Officers and Academic Advice staff have been up to so far this year.

  

Academic Support 

Freshdesk

Throughout appeals season (19th September – 3rd October) the Advice team received an unprecedented number of new cases asking for support. We received 155 new enquiries from students within the 10 working days, a 187% increase on average and an increase on previous years (69 new cases in 2017; 119 new cases in 2018). This totalled over 350 emails sent, with 58 new cases resolved in the 10 days.

Regulation Changes

It has been a huge success for the Support Zone in terms of regulation changes. Alongside self-certified ECs being approved by Senate for implementation this year, the Support Zone have also managed to influence some key changes to 19 – 20 regulations including:

  • Including "a flair-up of a chronic health problem" within the grounds for EC, meaning students don't need additional evidence every time they need an EC
  • Including "a late diagnosis of additional learning requirements such that the student has not received the support they needed"
  • Changing the name of "Fitness to study" to " support to study"

Support Volunteering

We have trained up over 13 student volunteers, and have interest from another 20 volunteers following the successful launch of Welfare Watch over Fresher's week. The project ran both on Wednesday and Friday and was ran by a team of PTOs, Sabbatical officers and fully supported by Rubix staff, the duty managers and the Risk Solutions door staff. Working collaboratively with all, Welfare Watch supported a total of 26 students throughout the launch, who were in distress, too intoxicated to enter Rubix, who were removed from Rubix or who used the space to charge their phones before getting a taxi home.

We are planning another training cycle in order to train more volunteers.

Nightline has failed to run consistently throughout fresher's week and the start of the new academic year due to low volunteer numbers however, there was a positive response at Fresher's Fair, with over 60 volunteer sign ups. The first training cycle will be the w/c 14th October and we hope that following the first cycle, we will have enough volunteers to run Monday-Friday consistently.

Support Campaigns and Initiatives

We are continuing to nurture our relationship with the Samaritans and were invited to speak at their Guildford AGM in September about the partnership. Samaritans have agreed to be on campus every Sunday from 2pm – 4pm throughout term time and have also been on campus throughout fresher's week 6.30-9.30pm. We are excited to welcome them back to campus in week 5 "drop out week" and throughout Surrey Love.
 

Find out more

If you'd like to find out more about what the Support Zone has been up to, you can read our October report here:Board of Trustees Support Zone Report - October2019.docx

 You can also check out what the other Zones have been up to below:
 

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Get in Touch! 

Sarah Surget, VP Support: ussu.vpsupport@surrey.ac.uk

If you have an issue that needs to be taken higher in the University then your VP Support needs to hear about it. Get in touch here.

 

Support Zone: ussu.supportzone@surrey.ac.uk

If you have any thoughts, questions, or ideas for the Support Zone team, get in touch with them here.

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