Admissions Policy


​The University of Surrey Students' Union is a charity with the welfare of its members being one of its core mandates. With this in mind and working inside the framework of the 2003 Licensing act, the Students' Union has a duty of care to all of its members & customers.


Age

In compliance with our operating schedule entry to the nightclub will only be granted to over 18's who are in compliance with the conditions below.

Student Entry

Entry for University of Surrey Students

​Entry is on production of a valid university campus card only. It does not include NUS/NUS Extra cards.

If you have lost your campus card please contact the Students' Union before the event ussu.boxoffice@surrey.ac.uk

Tickets for major events can be bought in advance online at www.tixtu.com Every Monday at 8am tickets go on sale for the forthcoming weeks events. If you buy a ticket in advance, upon entry you must display a QR code for the ticket either on your phone, or printed off.

Tickets go off sale at 8pm on the day of the event. Any remaining tickets that are not sold online will be sold on the door.


Other Universities and Colleges

Students from other Universities can attend events on production of a valid Student Card. This must be accompanied by nationally recognised ID (passport / driving licence / pass card). 

Guildford College Students are allowed entry with their Guildford College card and another form of nationally recognised ID.

ACM and University of Law students are counted as associate members of the Students' Union and are allowed entry on production of their ACM / University of Law card & another form of nationally recognised ID. ACM and University of Law card holders are allowed to buy one non-student ticket for all major event nights.


Non-students

Non-students are people that are not students anywhere.

On major event nights all non-student tickets must be purchased from Tixtu before 8pm (2000) by a Surrey student. Surrey students are able two purchase two non-student tickets each.

 - Non-student tickets are not available on the door.

 - Tickets will only be available until 8pm when they go off sale.

 - Non-students are required to have nationally recognised photo ID to prove who they are.


​Alumni

Surrey graduates are allowed to attend University of Surrey Students' Union events. Please contact ussu.boxoffice@surrey.ac.uk at least 24 hours before the event.


Queue Policy

The University of Surrey Students' Union operates a no alcohol policy in its queues. If you are found to be drinking in the queue, alcohol will be confiscated. If customers refuse to hand over the alcohol to security staff, entry will be refused.


Searching

Please be aware that as a condition of entry you may be asked to be searched on your way into the premises or even once inside the premises. You are entitled to refuse the search if you so wish, if you refuse to allow a search to be conducted, you may not be allowed entry into the venue.


Right of Refusal

The Duty Manager reserves the right to refuse entry to any person, without giving a reason.

In accordance with the conditions of sale on your ticket "Ticket holders who are unable to use their ticket due to refusal of entrance are not eligible for a refund."

Any inappropriate behaviour will be dealt with by the security staff and Senate Security; or the Police will be informed.


Last Admission

University of Surrey Students' Union venues operate a last entry time for each event. You must be in the queue by the advertised time or you will not be allowed admission.

Refunds will not be given to customers who turn up after the last entry time.

Wednesdays & Fridays - Please note: You must be in the queue for the event by 12.00am or you will not be allowed entry to the event.


Re-entry

The venue operates a no re-admission policy. If you leave the venue for any reason you will not be allowed to re-enter the premises unless you purchase an additional ticket. Exceptions for medical/emergency reasons may be granted at the discretion of the Duty Manager.


Guest List

We operate a birthday guest list on Wednesdays and a VIP guest list on Fridays. You must arrive before 11.30pm if you are on the guest list.

For all guest list enquiries please email t.sandford@surrey.ac.uk


Drugs

University of Surrey Students' Union has a zero tolerance policy on drug misuse.

Any person found using or dealing drugs will be detained and the police will be called.


Complaints

If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a Duty Manager immediately during the event and the issue will try to be resolved.

Complaints after an event should be sent in writing (via email) directly to the ussu.complaints@surrey.ac.uk


Resale of Tickets

Tickets may not be resold for more than the face value of the ticket. Any person found to be offering a ticket for sale greater than the face value of the ticket will be subject to disciplinary action and barred from the event. Equally any ticket found to be available for more than face value with be voided and not valid for entry. ussu.complaints@surrey.ac.uk



Follow us on...

Twitter_Logo_Blue.png FB-f-Logo__blue_144.png Instagram_Logo.png


Visit Us

Union House
University of Surrey
Stag Hill, Guildford
GU2 7XH

Contact Us

ussu.information@surrey.ac.uk
01483 689 223


The University of Surrey Students’ Union is a private limited company, registered in England & Wales with registered number 07470232, registered at Union House, Guildford, GU2 7XH. The Union is also a registered charity, registered with charity number 1142479

Copyright University of Surrey Student's Union 2018